09 / SERVICE DESK
Desk
Service desk that gives IT demand a formal process: every request is logged, prioritized and followed through to closure, with full history per ticket and the numbers needed to show where the team’s time actually goes.
How it works
- Single entry point for every IT request, with no side channels.
- Triage, priority and ownership: each ticket has a status and someone responsible.
- Complete history per ticket, from opening to resolution.
- Volume and recurrence indicators to support decisions and investment.